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Customer Services Advisor - Cambuslang

Commercial
Ref: 111 Date Posted: Tuesday 02 Oct 2018
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You probably know us best from our iconic brands like Tennent’s and Magners – but to our on-trade customers we’re so much more than that. We’re Scotland’s biggest drinks wholesaler, providing a huge range of branded alcoholic drinks and bar accessories to pubs, clubs, hotels and restaurants across the country. You need something to run a successful bar? We’ve got you covered.

We’re looking for a Customer Services Representative to join our Customer Contact Centre team in Cambuslang.

So what’s involved?

Our Customer Services roles are all about helping customers with queries and fixing problems when they come up. You’ll spend a lot of your day on the phone to customers, so you’ll need a friendly, positive telephone manner and be able to build rapport quickly. Sometimes you’ll be dealing with difficult situations or frustrated people, so you’ll need to understand how to diffuse heated conversations and quickly win the trust of the customer.

This isn’t a highly structured contact centre environment. We don’t have scripted call sheets to follow. We’re much more about building personal relationships. We want our customers to feel heard and understood. So we want you to be yourself. After your initial training, you’ll be trusted to follow your instincts and ask the right questions, and ultimately help get tricky situations back on track.

What you’ll need:

  • Experience of working in a contact centre environment, in either a sales or customer service role.
  • Experience of working in an on-trade environment (e.g. bartending experience) would be helpful in understanding the challenges customers sometimes encounter
  • Good IT skills
  • A  warm, friendly, professional telephone manner
  • A conscientious approach to work, with the drive to find solutions and continually improve the experience for our customers

Sound interesting?

Send us a CV that demonstrates your customer service expertise, and we'll be back in touch asap.